Have you purchased Earphone and have a problem with its use? Here you can find solutions to common problems that may occur.


PROBLEM: The handset is noisy but can not hear the call

  • Make sure that the induction loop paired with a mobile phone
    if the Bluetooth inductive loop switching tlačíko long press (about 10-15 seconds). This would be the loop switch to pairing mode. Turn on Bluetooth on your phone and search for the device (will be called H500, H500 Motorola, T-LOOP or TE-51). After pairing Allow someone to call you. Now, however, do not answer the call button on the phone but briefly pressing the pairing button on the loop. This should be a call to join a loop paired with your phone.
  • Make sure that the induction loop charged
    if not charged, so her first charge (about 2 hours and try again).

PROBLEM: The caller can not hear anything (or noise)

  • Check whether the headphone speaker something dirty
    look to the headphone hole. If the hole is clean and it should be seen inside, where it should be visible metallic glint. If no flare see handset is probably clogged and needs to be very carefully cleaned.
  • Replace the battery in the handset

PROBLEM: The sound in the earpiece is incomprehensible and "grunting" in it

  • Lower the volume on the induction loop
    , this problem may occur with inductive loops with 3W amplifier. At a time when the volume is too high, it may begin to rattle in the handset. By reducing the volume should therefore issue.

PROBLEM: The sound in the earpiece is low

  • Make sure the handset is not clogged
    Even a tiny bit of dirt in the handset can significantly reduce the sound quality.
  • Try to use the induction loop amplifier
    If you use a basic model without induction loop amplifiers, it may be for someone earpiece insufficient. We recommend that existing Jabber exchange for a loop with an amplifier. Respectively. place the loop closest to the handset (the closer, the better the sound quality)

In addition to mandatory cookies, we also use analytical and advertising cookies, as well as social network cookies on the Spy Shop website.

If you agree with this, please click on the I ACCEPT button. For a detailed description and in order to set the use of individual cookies, click on the COOKIE SETTINGS link.

Cookie Settings
×
Managing cookies on the Spy Shop website
Mandatory cookies

are cookies that are essential for the proper functioning of the website, whereby the transmission of information in the communication network would not be possible without them. These cookies are also necessary in order for us to offer you the services, which are available on our website. They allow you to log in to the user profile, select the language, agree to the terms and conditions and identify the session of the user. We are not obliged to obtain consent for their use.

Analytical cookies

These cookies help us understand how our visitors use our website. They help us improve the user experience and identify user requirements and trends. We only use these cookies if you have explicitly consented to their use.

Advertising cookies

Third-party plug-ins and tools used as cookies enable various functionalities to work, help us analyse the frequency of visits and how the website is used. If an individual does not agree to the use of these cookies, they will not be installed, while it may however happen, that some interesting features of the website will not be available. We only use these cookies if you have explicitly consented to their use.

Social network cookies

These cookies make it possible for us to provide content for posts on social media and record your actions so that we may provide a more personal and enhanced user experience. We use these cookies only if you are logged into a Twitter, Facebook or Google user account when using the website.

1. General information about cookies 1.1. What are cookies?

Cookies are small text files that most modern websites store on the devices of their visitors, i.e. people who access certain websites on the Internet with their devices. The storing of cookies is under the complete control of the user, since users can easily configure their browser to restrict or disable the storage of cookies.

While visiting the website and its subpages and performing operations on the website, your computer, phone or tablet, automatically or after gaining your explicit consent, stores certain cookies through which various data can be recorded.

1.2. How do they work and why we use them?

Each visitor or shopper is assigned a cookie in order to identify him and ensure traceability at the beginning of each use of the online store. The servers provided to the company by the subcontractor automatically collect data on how visitors, shop owners or shoppers use the online store and store this data in the form of an activity log.

The servers store information about the use of the online store, statistics and IP numbers. Data on the use of the online store by shoppers can be used by the company for compiling anonymous statistics that help us improve the user experience as well as market products and / or services through an online store.

Indirectly and upon obtaining consent, the online store may also store external service cookies on the visitor's or shopper's device (e.g. Google Analytics) which are used to collect data on website visits. Regarding external services, the rules and general conditions on the processing of personal data, which are available at the links below, apply.

2. Permission to use cookies

If the settings of the browser with which you visit the website are such, that they accept all cookies, it means that you agree to their use. In case you do not want to use cookies on this website or you want to remove them, you may follow the procedure below. Removing or blocking cookies may result in suboptimal performance of this website.

3. Mandatory and optional cookies and your consent 3.1. We are not required to gain your consent for the use of mandatory cookies:

Mandatory cookies are cookies, that are essential for the proper functioning of the website, whereby the transmission of information in the communication network would not be possible without them. These cookies are also necessary in order for us to offer you the services, which are available on our website. They enable login into the user profile, language selection, agreeing to the terms and conditions and user session identification.

3.2. Cookies that are not necessary for the normal operation of the website, and for which we are obliged to obtain your consent (optional cookies):

Analytical cookies

These cookies help us understand how our visitors use our website. They help us improve the user experience and identify user requirements and trends. We only use these cookies if you have explicitly consented to their use.

Advertising cookies

Third-party plug-ins and tools used as cookies enable various functionalities to work, help us analyse the frequency of visits and how the website is used. If an individual does not agree to the use of these cookies, they will not be installed, while it may however happen, that some interesting features of the website will not be available. We only use these cookies if you have explicitly consented to their use.

Social network cookies

These cookies make it possible for us to provide content for posts on social media and record your actions so that we may provide a more personal and enhanced user experience. We use these cookies only if you are logged into a Twitter, Facebook or Google user account when using the website.

4. How to manage cookies?

You can manage cookies by clicking on the "Cookie settings" link in the footer of the website.

You can also control and change cookie settings in your own web browser.

In case you want to delete cookies from your device, we advise you to follow the described procedures, by doing so, you will most likely limit the functionality of not only our website but also most other websites, as the majority of modern websites use cookies.