PROBLEM: you can not download audio recordings of calls to PC

  • SOLUTION: 
    Log into your account  and choose the " Call Recording Details "(the Czech version of" Call Details Records. "Then you will see a listing of calls made ​​and next to each entry in one box reads" Play "and the second" Download ".  Right-click  the mouse to click on the " download "and choose" Save Target As ", and then select a location on your PC where you want to save the file.

PROBLEM: Downloads can not be played

  • CAUSE: If you have installed a bad player
    to play audio files must be downloaded, for example, the player  GOM Player  (you can download it directly at the link). The moment you install GOM player, so he just turn and press CTRL + O, and then select the file you want to play.

PROBLEM: The GPS location is not recorded

  • CAUSE: The GPS feature is turned off on the phone
    tracking application merely reproduces the information it receives from the GPS module in the phone. By the time the GPS module in the target phone is switched off, then it is not possible to obtain information. If you're wondering why the application itself does not activate the GPS module, it is a fact that while the GPS module can not unfortunately eliminated GPS icon on the screen, that would be the moment to be very suspicious GPS is disabled. At the moment, it works at least  backup functions "Cell location" ("Location phone"), which shows the approximate location detected by the transmitting tower operators.

PROBLEM: From my account on the server disappeared data, it is possible to somehow get it back?

  • CAUSE: Server serves as a repository of data are continuously lubricated
    Important data must be continuously downloaded from the server to your computer. Once the data has already been erased, it is not possible in any way to recover.

PROBLEM: The server will cease to record all data

  • Cause 1: The phone is not connected to the Internet
    mobile phone is out of range, or are there off data services. The moment the phone does not have Internet access, so you can not send data to the server.
  • Cause 2: The application was removed from the phone
    application in this case is necessary to re-record the phone.

PROBLEM: When you view the GPS location of the account after a few seconds the map covers the error message

  • CAUSE: Google is blocking sites that link to it systematically
    Until we manage to negotiate terms with Google co-operation is necessary either to catch a quick look at the location before the message appears or simply open a page  https://maps.google .com /  and copy it to coordinate the column " Latitude "then enter a space and then paste coordinate the column " Longitude"and press enter.
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